May My Worst Enemy NEVER Have To Go Through This!

Oh...
MY....
GAWD!
And the end result of the last 48 hours?  Don't EVER use METRO PCS!!!
All because THEY sold US a defective phone!!!!
I'm not gonna rant to much about this, but suffice to say Angela, Elijah and myself went through abject HELL and were treated in the most RUDEST and profoundly unprofessional manor from a variety of employees at not only TWO of their local outlet stores but by an ill informed and completely disorganized call center ALL because they sold us a defective phone and WOULD NOT  replace it or refund our money!!!
I'll break it down briefly.
Bought phone yesterday in late afternoon.
Had minimal charge on battery, plugged it in at shop to charge.
Came in morning, would not hold charge or maintain phone call EVEN when remaining plugged in.
Contacted store we bought it from (North Highland Ave store in Clearwater)
They said they don't service or refund, have to contact corporate store but they didn't have the number.
went online to get number, turns out to be number for pornographic phone service.
call five other local stores until FINALLY get the corporate number which turns out to be call center overseas.
unable to contact corporate store (S. Missouri Ave in Clearwater) as they have NO listed store number, Elijah volunteered to take the 10 mile trip (via my bike) to return the phone.
once there, having the phone, all original packaging and receipt (remember, just bought it yesterday) proved NOT to be enough!  RUDE sales clerk sniffed at him and said she needed our eight digit pin number.  Having been with metro for over five years and over a dozen phones we NEVER had been asked to set a pin!
spent another hour on phone with overseas trying to find pin number, which they agreed to text to my wife, then I called it in to store only to find it was THE WRONG PIN!
Angi got on the phone with the sales girl (who's demeanor rhymes with "Witch") and was trying to rectify problem when sales girl stated "We can't do anything WITHOUT pin number or your ID"  then THREW the phone at Elijah while my wife was trying to ask a question!
Frustrated, she told Elijah to come home and SHE would go in and deal with it!
a $45.00 round trip cab ride later and Angi was in the corporate store.  At LEAST the wench of a sales girl had enough sense to cower in the back room while Angi was there (I cower as well when Angi has THAT look in her eyes!) She approached the manager who, at first, greeted her anger with a dismissive disdain until she got to the part about the sales girl throwing the phone at our son, which was confirmed by another employee in the store.  At this point the manager changed his approach, somewhat.  Once cleared through their vetting process and discovering her pin number (which as it turns out was a number set by the original sales clerk who sold us our first phone to us YEARS ago but never bothered to tell us!)  they took the phone in the back and tested it, thus finding out that the battery was IN FACT defective, and fried the phones innards.  HENCE why it worked AT FIRST!  The manager then stated that they would provide a replacement...in 7 to ten business days!?!?  Angi was QUICK to point out that the phone was OUR business phone!  Thankfully, we have  a couple spare phones kicking around the house, and the manager was good enough to give her a code to switch our service to it for the time being.
HOWEVER, now that they determined the phone IN FACT was defective they told her she had to GO BACK to the store she bought it from for a refund or replacement.
BACK in the cab she went! 
Once arriving she had to deal with the surly, rude, and unrelenting sales girl (who's nickname, oddly enough, ALSO rhymes with "Witch"!) who snidely stated "The phone ws working when you BOUGHT IT" and just kept repeating the same mantra "There are NO refunds on "Upgrades"!  She refused the refund or exchange regardless of the fact that their CORPORATE OFFICES sent her there!
Needless to say, after all this mistreatment Angi was close to tears!
Here's where I came in! 
Knowing that talking to the idiots employed in these pathetic excuse for businesses was fruitless I called back the call center and after a TYRANNICAL rant of epic proportions above and beyond any I have executed in YEARS, they connected me to someone in charge.  At this point they were ALL apologies and wanted to know what I wanted in recompense.  Simple.  Three things.  My money back for the POS phone and two letters of apology, from BOTH stores, addressed to my wife and son for their woeful disregard and wretched treatment of them both!  But now I STILL have to bring the phone in to get our money back!
We will see what happens.
But if you hear sirens in the direction of Sunset and North Highland....steer clear.
ANYWAY!
Now you're all up to speed and know NEVER do business with these.........people!
So now it's time for MY apologies!  To any and all who tried to contact us yesterday, I am VERY sorry for not being able to attend to your calls in a timely fashion.  A few left messages, which I was able to retrieve and respond to this AM, but for anymore who did not, I have no record of the call, so please try again.  And to anyone who came in yesterday while I was attending to the aforementioned debacle, I heartily extend my most sincere apologies if I appeared anything less then attentive or short in my answers or temperament.  I am greatly sorry!
I did manage to get a LITTLE work done (when I was sans phone) primarily on repairs, but also put out one newbie as well!  This one is a GORGEOUS, LIKE NEW GMC Denali Road Bike (OK, OK....don't laugh, you'll hurt her feelings)  Not the BEST road bike in the world, but has a FEW good characteristics!   And she really does look SMART!
Today, I do SO hope I can get on to some rebuilds as it is getting REAL hard to move in here!  I had hope to motivate myself with a DVD Owen, Logan and I got this weekend at the Blockbusters up the street that is going out of business, a compilation of the newest incarnation of the Teenage Mutant Ninja Turtles animated series, but Izzy, after watching it once will NOT let it leave the house! 
*sad face*
Maybe I can sneak it out when she's sleeping.
ANYWAY!
See ya all REAL soon folks!!

LIKE NEW!! GMC DENALI ROAD BIKE!!
ONLY $125.00!!